Regional Service Quality Specialist – CS / Logistic

• Key contributor to the execution of the Momentive Global Quality Strategy for customer-facing objectives
• Work with business and functional teams to improve the process execution in line with service quality standards. Handling customer complaints and quality-related customer inquiries to ensure a Focus on the Customer Culture across all functional departments supporting these processes.
• Responsible for Root Cause Corrective Actions (RCCA) and SAP transactions associated with service quality complaints. Follow up on compliance of day to day processes with service quality standards

#LI-KG1

The following are required for the role

• 3-5 years of experience in logistics/ customer service day to day business
• Fluent in English
• Demonstrate an effective communication style that builds relationships and positively impacts outcomes and decisions.
• Proven ability to teach, train and motivate others in the organization
• Problem-solving skills
• Knowledge in data analysis using Excel and Minitab. Ability to note trends in data and identify improvements options to ensure customer satisfaction.
• Proven strong customer advocate
• SAP knowledge
• Good communication and interpersonal skills

Preferred:

• Silicone product/application knowledge preferred
• Six Sigma knowledge (e.g. White Belt)