Jobs / operations

International Distributor Operations Specialist

Tandem Diabetes Care · Netherlands Remote

IND sponsor

About the role

GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME: Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com

What you get

At Tandem, you'll have the opportunity to make a meaningful impact while working in an innovative, high-growth MedTech environment.

We offer excellent working conditions, the autonomy to take ownership of your responsibilities, and the opportunity to collaborate with talented and passionate colleagues across the globe. You'll gain exposure to a dynamic international business while helping drive operational excellence that supports life-changing technology.

A DAY IN THE LIFE

In this role, you will:

Support international distributors with access to and use of the International Distributor Portal (IDP), including account creation, access management, training, and compliance tracking.
Manage distributor enquiries received through the International Tech Support mailbox, ensuring accurate and timely responses.
Distribute, collect, and process sales tracing reports from international distributor partners.
Complete monthly sales tracing uploads into the CRM system to maintain accurate device warranty records.
Investigate and resolve sales tracing discrepancies in collaboration with distributors, Finance, and internal stakeholders.
Support warranty management processes and ensure CRM data remains accurate and up to date.
Maintain the RMA tracker in partnership with Supply Chain and international distributors.
Coordinate return material authorisation activities, including return labels and documentation.
Review RMA packing lists and verify that replacement device serial numbers are correctly recorded.
Partner with internal teams and distributor partners to resolve data inconsistencies and maintain system accuracy.
Upload and quality check sales tracing, warranty, and product placement information within CRM.
Investigate data issues and ensure records are complete, accurate, and reliable.
Maintain records of cross-border product transfers and update relevant systems accordingly.
Collaborate with Accounting, Customer Care, Finance, Quality, Supply Chain, and GPMS teams to reconcile reports and resolve operational challenges.
Act as an operational point of contact for warranty and product placement enquiries.
Support the enhancement of distributor reporting and reconciliation processes.
Deliver accurate and timely operational reports to internal stakeholders.
Manage multiple priorities independently while demonstrating sound judgement and a solutions-focused approach.
Communicate effectively with colleagues and partners from diverse cultural and geographic backgrounds.

International Distributor Operations Specialist

About the role

What you get

A DAY IN THE LIFE

STAY AWESOME

A DAY IN THE LIFE

EXTRA AWESOME

WHY YOU’LL LOVE WORKING HERE

BE YOU, WITH US!

REFERRALS