Sr. AR Analyst - EMEA

This role is part of Uber's Finance Operations - Order to Cash Service Delivery team that manages B2B Collections for all lines of business including Uber for Business, Uber Direct, and Uber Advertising, to ensure Uber’s Credit, Collection, and Billing processes operate as efficiently while we attempt to collect overdue balances from our B2B Customers worldwide.

• AR Portfolio monitoring / management: Regularly review AR Portfolio and account balances to identify delinquent accounts
  Monitor payment patterns and history to proactively address potential issues & deliver on the set KPI’s
  Work with internal and external stakeholders to remove roadblocks and help clear Invoices
  As needed, lead special projects and assist with Credit, Collections, and Cash Applications functional support
• Customer Communication: Initiate and maintain communication with customers regarding their outstanding balances
  Relentless focus on understanding customer preferences, anticipating their needs, and delivering exceptional value and service at every touchpoint
• Payment Reconciliation: Reconcile payments received with outstanding balances to ensure accurate account records
  Investigate and resolve discrepancies or payment disputes
  Work with Cash Application to clear on-account balances and assist with remittance requests
• Documentation and Reporting: Maintain accurate and up-to-date records of collection activities and customer interactions
  Generate reports on collection performance, trends, and key metrics for management review
• Compliance: Ensure compliance with all relevant regulations and company and team policies
  Ensure BPO teams are compliant with the process expectations with regard to timeliness, accuracy, process and strategy
• Dispute Management: Manage, track, report and resolve complex billing and collections disputes 
  Partner with the GPO and Service Delivery teams to implement and manage compliant end-to-end workflows aiming strategic account dispute resolution.
• Stakeholder Management:Prepare and lead financial performance presentations to B2B business leadership. Guiding discussions to achieve objectives and increase efficiency
  Act as a central point of contact for business stakeholders and finance partners, such as Sales, Business Development, Accounting, Tax and Legal, to proactively manage and resolve business and operational issues in an innovative, efficient, and effective manner
  Identify, research and resolve issues raised by business owners, clearly understanding the cause-and-effect relationship and taking a systematic approach rather than reacting to symptoms
  Train the cross functional teams on Finance Operations processes and procedures
  
   

• BA/BS in Accounting or Finance related field
• 5+ years of relevant work experience in multinational, high tech, and high volume organizations; of which 2-3 years in team lead / manager roles. 
• Strong project management and organizational skills with an ability to plan and perform multiple tasks
• Excellent verbal, written, and interpersonal skills
• Experience preparing reports, presenting, and managing relationships with management-level partners
• Hands-on, strong work ethic, and can-do attitude
• Analytical mindset with the ability to interpret financial data
• Language: fluent in English.  Additional languages are a plus
• Strong customer service experience and ability to balance achieving internal targets while providing a positive customer experience
• Strong functional knowledge of the following areas: customer record maintenance, customer invoicing, revenue reporting, and reconciliations
• Flexibility in working hours: role will require collaboration across multiple time zones