Air Freight Specialist

About the role

We are looking for an Air Freight Specialist, who will play a key role in executing Freight Forwarding activities within the assigned Branch Office. The position focuses on building and maintaining strong relationships with customers by addressing concerns, resolving issues, and ensuring a high level of satisfaction. The role also involves continuously assessing customer needs, market trends, and competitor activity to enhance service offerings and maintain a competitive position.

How you will contribute

• Manage file creation and all services associated with freight forwarding and logistics.
• Support account set-up and coordinate with Sales to ensure all required documentation and SOP inputs are provided.
• Monitor and audit files regularly to ensure compliance with estimate input, margin requirements, and timely invoicing.
• Support clients with day-to-day requests related to export/import documentation to ensure accurate execution of transportation files.
• Provide clients with complete flight/sailing details to ensure clear and timely information flow.
• Liaise with airlines and ocean carriers to obtain optimal solutions in terms of capacity and cost.
• Collaborate with internal network teams and external partner agents to ensure high-quality service delivery.
• Respond promptly to operational challenges or urgent situations that may arise during shipment handling.
• Collaborate with Operations colleagues to ensure continuity of work during peak volumes or absences.

What you will bring

• At least 3 years of recent experience in Freight Forwarding Operations and Customer Service.
• Solid working knowledge of freight forwarding processes and industry practices.
• Strong organizational skills with the ability to prioritize tasks and deliver accurate, timely results.
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and general digital literacy.
• Clear and effective communication skills in English (written and verbal); additional languages are an advantage.