Senior Manager, Customer Experience

The Customer Success team at Nutanix is dedicated to building a robust, technical customer success capability, supporting the company's license subscription model. This team focuses on driving customer adoption, enhancing customer experience and driving customer growth. The culture within the team emphasizes collaboration, technical capability, and hands-on engagement with customers, all aimed at ensuring that customer needs are prioritized and executed flawlessly.

You will report to the APJ Director of Customer Success and Enterprise Architecture, who leads with a hands-on approach and values open communication and relationship-building within the team. This manager is committed to fostering a diverse and inclusive environment while holding team members accountable for their development. The role is designed to manage the diverse team remotely, with occasional travel expected to meet with regional teams and customers.

Are you a strategic leader with a passion for enhancing customer experience and a proven track record in building successful teams? If so, you'll be excited to join a dynamic team at Nutanix that is dedicated to transforming customer experience under the guidance of experienced leadership and with the overwhelming support of the CEO.

• 7 to 10 years of experience in customer success or customer experience roles, with 3 to 5 years in a management position.
• Strong leadership and team management skills, including the ability to attract, coach, develop and retain top talent.
• Proven ability to build relationships with sales teams and understand customer accounts.
• Experience influencing product roadmaps based on customer feedback and market needs.
• Technical skills to know and understand Nutanix technology - there will be an expectation to earn the Nutanix Certified Professional within the first year.
• Hands-on approach to customer engagement and problem-solving capabilities.
• Commitment to diversity and inclusion in hiring and team composition.
• Experience in a subscription-based SaaS business model strongly preferred.
• Ability to navigate organizational dynamics and foster collaboration across departments.

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

We value standout performers, ambitious team players, and long-term thinkers who know how to connect the dots to get results. If you're a little customer obsessed, you've found your tribe. Are you a game changer? Let us see that in your application.

Our talent advisors review every application we receive and we'll follow up with next steps and guidance at every phase. Overall you can expect 1-2 rounds of talks with our hiring leaders after your initial chat with your Talent Advisor.