jobs / management

Head of Services

Tidalis · Apeldoorn

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About the role

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What you will do

As Head of Services, you lead and grow our EMEA Services department — Customer Service Delivery Managers, Customer Support Engineers, and Field Service Engineers — into a scalable, commercially sustainable organization built around the customer lifecycle. You define and drive the Services strategy, operating model, and performance framework, ensuring service delivery that is reliable, compliant, and genuinely customer-centric across our installed base.

As a leader, you invest in the growth and success of your people. Through coaching, mentoring, and constructive feedback, you build highly engaged teams, promote a culture of collaboration and accountability, and ensure every team member has the tools, skills, and support to perform at their best

You operate at domain leadership level, translating business objectives into an executable Services strategy. Where  your Customer Service Delivery Manager team owns individual contract performance and SLA execution, you set the overarching strategy, operating model, and performance framework that guide how the whole domain delivers. It’s a role that combines strategic direction with hands-on involvement — you stay close to operational monitoring, control, and decision-making to keep service delivery safe, reliable, and commercially strong.[/vc_column_text][vc_column_text css=”” text_direction=”default”]

What you get

  • You will work in an inspiring, enjoyable, and technically interesting environment.
  • The salary is attractive and aligned with your work experience and education.
  • Your individual choice budget (IKB) amounts to 13.15% of your salary and can be used for extra leave, additional pension savings, or paid out entirely.
  • You receive 20 statutory vacation days per year, with the option to purchase 20 additional days through your IKB.
  • The pension is premium-free, giving your net income a boost.
  • You also receive an annual vitality allowance of €272.50 net.
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About the company

Do you want to be a leader within an innovative company that helps protect “The Great Barrier Reef”, make our waterways safer and more secure, and optimize the efficiency of the world’s largest ports? Then keep reading! We serve clients around the globe with advanced solutions in the areas of maritime traffic, ports, and coastal surveillance. Together, we ensure the safe and efficient movement of people and goods in the maritime world.[/vc_column_text][vc_column_text css=”” text_direction=”default”]

What will you do?

  • Develop and implement the Services strategy, driving sustainable growth, operational excellence, and alignment with regional and global objectives.
  • Design and continuously optimize the Services operating model to strengthen governance, performance management, and accountability.
  • Lead and develop the regional Services organization, building a high-performance culture of ownership, collaboration, and continuous improvement.
  • Own the regional service lifecycle — from project handover through maintenance, renewal, and end-of-life — to secure reliable customer value.
  • Set and monitor service performance indicators to ensure contractual compliance, service quality, and sustainable value creation.
  • Drive the adoption of service support tools and AI solutions to boost operational efficiency, service quality, and customer experience.
  • Strengthen organizational capability across the Services domain through knowledge sharing, professional development, and future talent readiness.
  • Lead transformation initiatives that increase service maturity, efficiency, and scalability across the region.
  • Champion data-informed, customer-centric decision-making across the Services domain.
  • Align with Sales to strengthen lifecycle service propositions and support contract renewals.
  • Partner with Product Management and Engineering to feed service insights back into product and technology development.
  • Ensure compliance with contractual, regulatory, cybersecurity, quality, and QHSE standards across the region.
  • Act as executive escalation authority for high-impact operational, commercial, or safety-related matters.
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What do you bring?

  • At least five years of relevant project or program management experience in a high-tech business-to-business environment;
  • Project management certification (e.g. IPMA-D/C or PMI Project Management Professional);
  • Experience working for clients such as Rijkswaterstaat or other government organizations;
  • Affinity with software;
  • The ability to apply flexible leadership styles when managing teams and suppliers;
  • Willingness to travel to our customers within the Netherlands for approximately 20% of your time;
  • Fluent communication skills in both Dutch and English, verbally and in writing.
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Excited?

Send your CV and a motivation letter to [email protected] and tell us why you’re the perfect fit for our team! If you have questions about the position, feel free to reach out. We look forward to hearing from you.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][vc_column constrain_group_100=”yes” constrain_group_101=”yes” top_margin=”-200px” top_margin_tablet=”-100px” top_margin_phone=”-100px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” sticky_content=”true” sticky_content_functionality=”js” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” font_color=”#FFFFFF” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” max_width_alignment_desktop=”default” max_width_alignment_tablet=”inherit” max_width_alignment_phone=”inherit” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” content_layout=”default” gradient_type=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner top_padding_desktop=”24px” constrain_group_100=”yes” bottom_padding_desktop=”24px” left_padding_desktop=”24px” constrain_group_101=”yes” right_padding_desktop=”24px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#0B0B0B” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” font_color=”#FFFFFF” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” content_layout=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default” el_class=”sidebar-vacancy-title”]

Project Manager

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Head of Services

As Head of Services, you lead and grow our EMEA Services team into a scalable, customer-centric organization, setting the strategic direction while staying hands-on with day-to-day operations.

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