Tier 2 Drone Support Specialist

As a Tier 2 Drone Support Specialist , you’ll be the technical expert behind some of the more interesting and complex questions around our UAV systems.

You know how drones work beyond the surface. From flight controllers and navigation to hardware, telemetry and flight behaviour, you understand what normal operation looks like and know where to look when something stands out. You’ll dive into flight logs, investigate technical behaviour, reproduce issues, test hypotheses, and work towards the right solution.

It’s a role for someone who genuinely enjoys figuring things out. You’ll combine hands-on UAV knowledge with analytical thinking and direct customer interaction, taking ownership of technical cases and turning your findings into clear, practical solutions.

You won’t do this alone. You’ll work closely with T1 Support, Support & Training, Engineering, R&D, Operations, Sales and other teams across DeltaQuad, bringing together the right expertise when needed and sharing what you learn along the way.

Key tasks and responsibilities

• Provide high-quality technical support via phone and email.

• Prioritise, analyse, and resolve complex technical UAV issues.

• Diagnose hardware failures and coordinate repairs or replacements when needed.

• Analyse telemetry and flight logs to identify technical issues and possible root causes.

• Reproduce reported issues, test hypotheses, and identify solutions or practical workarounds.

• Register and maintain accurate support logs in our CRM and ticketing systems.

• Ensure technical findings, troubleshooting steps, and resolutions are clearly documented and traceable.

• Manage escalations and ensure tickets move effectively between T1, T2, and Engineering.

• Maintain proactive communication with customers and provide clear updates throughout technical investigations.

• Document support processes and FAQs and contribute to the internal knowledge base.

• Provide commercial assistance to existing clients in collaboration with the Sales team.

• Relay customer feedback and recurring technical issues to internal teams to drive continuous improvement.