Jobs / operations

Head of Forward Deployed Engineering - Operations

Adyen · Amsterdam

IND sponsor

What they look for

Strong operational judgement. You understand how real work happens, where friction sits, and what it takes to redesign workflows in practice.
Enough technical depth to have credibility with engineers and technical partners. You do not need to be the hands-on builder for every solution, but you do need to understand architectures, trade-offs, risks, and what good looks like.
Deep curiosity in AI and adjacent technology. You naturally keep up with the space, understand where the market is moving, and can separate substance from hype.
The ability to turn ideas into outcomes. You can move from concept to prioritisation to implementation, and you know how to avoid getting stuck in pilot mode.
Strong executive presence. You can command respect with senior stakeholders, challenge constructively, and represent Operations well in cross-functional discussions.
A practical, creative, solution-oriented mindset.
Long-term thinking. You can look beyond the next pilot or tool and help shape the foundations for where Ops needs to go over time.
Strong cross-functional instincts. You are comfortable working across operations, engineering, data, product, enablement, and capability teams.

Led meaningful transformation in an operations or service environment.
Built or scaled AI, automation, or digital workflow improvements beyond small experiments.
Worked closely with engineering or technical teams and can hold your own in those conversations.
Influenced senior leaders and moved cross-functional agendas forward without relying only on formal authority.
Helped shape operating models, governance, or delivery mechanisms that made change more repeatable.
Worked in an environment where pace, ambiguity, and practical execution all mattered.