Customer Care Officer (Dutch speaker)

• First-line support: act as the first point of contact for customers by phone and ticket, and resolve requests accurately and on time (you're always happy to jump on a call with a customer)

• Triage & escalation: identify, prioritise and route tickets to the right support level or team, then verify closure

• Functional troubleshooting: analyse and resolve functional issues in Tribe CRM

• Customer records: log clear, concise notes after every interaction and flag recurring trends

• Knowledge base: write and maintain standard replies, troubleshooting guides and internal articles

• Product & market awareness: keep up with new functionalities and industry developments

• Experience: first hands-on experience in a customer-facing role, ideally in software or SaaS

• Problem solver: you dig into an issue before passing it on, and you know when to stop and escalate

• Skills: comfortable with Microsoft Office; ticketing systems, knowledge of CRM or marketing technology is an advantage

• Composure: you stay structured and calm when volumes spike and several customers need you at once

• Language proficiency: native level of Dutch

• Language proficiency: full professional fluency in English

• Hybrid policy: you can come to the Utrecht office three days a week

✦ Ready to succeed and make an impact with us? Apply today, we can't wait to meet you! Please submit your application in English.

efficy Group is a people-first employer, committed to providing equal opportunities for all candidates. We take pride in the diversity of our team and welcome you, exactly as you are. This includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status.

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