Jobs / sales
Technical After Sales Support Babboe
Accell · Amsterdam
What you will do
Act as an all-round technical service specialist across Accell's bicycle brands and products.
Handle technical claims and ensure they are managed in line with company standards and KPIs.
Take ownership of complex technical escalations and provide expert troubleshooting and recommendations.
Assess technical issues, validate proposed solutions, and help determine the appropriate course of action.
Support and train Customer Service Specialists (CSS) and external partners in resolving technical cases.
Share technical and product knowledge to strengthen expertise within the wider customer service organization.
Support Technical Service Specialists (TSS) when additional technical expertise is required.
Work closely with internal stakeholders to ensure high service quality and customer satisfaction.
What you get
At Accell, we aim to support our employees both professionally and personally 💼. Our benefits package is designed to meet local standards and may vary depending on your role, responsibilities, and country of employment 🌍. Specific details will be provided during the recruitment process 📋.
About the company
Accell Group manufactures and sells bicycles, bike parts, and accessories. We are the European market leader in e-bikes and the second largest in bike parts and accessories, with many leading European bicycle brands under one roof. Well-known bicycle brands in our portfolio include Haibike, Winora, Ghost, Batavus, Koga, Lapierre, Raleigh, Sparta, Babboe, and Carqon. XLC is our brand for bike parts and accessories.
At Accell Group, we believe in creating innovative solutions to meet the ever-evolving needs of our valued customers. As a leading player in e-bikes and the second-largest provider of bicycle parts and accessories, our commitment to excellence is reflected in everything we do.
We foster an inclusive and diverse workplace where talent from all backgrounds is valued and supported. Our global team of approximately 3,000 employees across 18 countries works together to deliver premier products and services to clients in more than 80 countries worldwide.
At Accell Group, our culture is driven by innovation, teamwork, and respect, offering challenging and rewarding opportunities for everyone who joins us.
Ready to roll?
If you’re up for the challenge, Apply today!
About Us
Accell Group manufactures and sells bicycles, bike parts, and accessories. We are the European market leader in e-bikes and the second largest in bike parts and accessories, with many leading European bicycle brands under one roof. Well-known bicycle brands in our portfolio include Haibike, Winora, Ghost, Batavus, Koga, Lapierre, Raleigh, Sparta, Babboe, and Carqon. XLC is our brand for bike parts and accessories.
At Accell Group, we believe in creating innovative solutions to meet the ever-evolving needs of our valued customers. As a leading player in the e-bikes and the second-largest provider of bicycle parts and accessories, our commitment to excellence is reflected in everything we do.
We foster an inclusive and diverse workplace where talent from all backgrounds is valued and supported. Our global team of approximately 2,000 employees across 18 countries works together to deliver premier products and services to clients in more than 80 countries worldwide.
At Accell Group, our culture is driven by innovation, teamwork, and respect, offering challenging and rewarding opportunities for everyone who joins us.