OTC Analyst

Position Overview

The Order to Cash Analyst in this multifaceted role is responsible for overseeing various aspects of the order-to-cash cycle, including order management, customer service, and billing. This position requires a detail-oriented and customer-focused professional capable ensuring accurate and timely billing processes, managing orders, resolving customer inquiries.

Operational Responsibilities

Primary responsibilities for this position include, but are not limited to, the following:

• Address customer inquiries and discrepancies related to billing;

• Work with customers and internal teams to resolve billing issues promptly;

• Implement improvements to enhance accuracy and efficiency;

• Create and analyze reports on order status, customer service metrics, and billing accuracy.

• Carry out specified order processing tasks, ensuring accuracy and completeness in a timely fashion and in accordance with agreed upon SLAs;

• Collaborate with sales, logistics, and other relevant teams to confirm order details and resolve discrepancies;

• Support colleagues to accurately reflect inventory levels and coordinate with logistics to ensure timely order fulfilment;

• Address and resolve issues related to stock availability and delivery timelines;

• Communicate proactively with customers regarding order status, delays, and any other relevant information;

• Respond to customer inquiries and concerns related to orders, shipments, and deliveries;

• Provide exceptional customer service through clear communication and problem resolution;

• Generate accurate and timely customer invoices based on order information;

• Collaborate with finance to ensure proper coding and documentation;

Education & Experience

• Relevant qualification in finance, accounting, or a related field;

• Previous experience in order management, customer service, and billing roles within an international or GBS/SSC environment;

• Experience in using SAP S/4HANA;

• Strong PC skills (MS Excel, Word, PowerPoint) required;

• Business-level English language skills (speaking and writing) required; additional languages preferred (German, French, Spanish).

Technical Skills Requirements

• Ability to work with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness;

• Bring a hands-on work approach, with a can-do mentality;

• Good organizational and multitasking skills;

• Good communication, interpersonal, and organization/time-management skills required;

• Detail-oriented with a focus on accuracy.

What it is like to work at Fyffes

We are ambitious but grounded, combining high performance with a people-first culture. Our leadership principles guide us every day: we play to win as one Fyffes, shape the future, cultivate a growth mindset, are transparent and inclusive, and are moved by doing good. We thrive on diversity and treat all candidates equally.

Interested? We look forward to hearing from you!