Jobs / engineering
Team Lead, Service Cloud
Adyen · Amsterdam
IND sponsor
What you will do
- Lead, mentor, and develop a multidisciplinary team of Salesforce Developers, Administrators, Architects, and Business Analysts.
- Optimize planning, release practices, and cross-functional collaboration to boost delivery speed, quality, and predictability.
- Define and execute the Customer Support technology strategy, including Service Cloud alongside other tools such as QA, WFM, and telephony platforms.
- Own the Service Cloud roadmap, balancing needs across global Adyen teams sharing the platform.
- Partner with regional and functional stakeholders, clearly communicating priorities, risks, and progress.
- Guide Salesforce architecture, integrations, and best practices while empowering team members to own implementation.
- Establish KPIs for Support technology initiatives to track business outcomes and drive continuous improvement.
What they look for
- 7+ years of Salesforce experience (with strong Service Cloud expertise) and 5+ years directly leading technical teams.
- Deep platform expertise across architecture, customization, automation, integrations, security, and governance.
- Proven track record of coaching and developing technical engineers and administrators.
- Adept at bridging high-level technology strategy with day-to-day execution.
- Strong understanding of SDLC, Agile delivery, enterprise system integrations, and AI/automation initiatives.
- Excellent stakeholder management skills, capable of influencing both technical and business audiences.
- Collaborative leader skilled at balancing stability, technical debt, innovation, and business delivery.