Customer Service Representative (Dutch and English)

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

By joining Customer Care & Supply Chain (CC&SC), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world. 

Working in CC&SC means being close to our customers, patients, and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.). 

The role is based at the Heerlen office (hybrid working model 3/2). Monday/ Tuesday and Thursday being office days and is a 12 MONTH FTC up to and including 30/11/2027.

Provide day-to-day support in MiniMed’s Order-To-Cash processes: 

•    Provide a professional level of support to patients,  Centre of Expertise and Field Sales team. 
•    Contribute to the company goals in the areas of customer satisfaction. 
•    Be responsible for handling all incoming calls and e-mails to shared mailboxes, prioritizing urgent enquiries/orders, and taking ownership through to resolution. 
•    Be responsible for issue resolution and reactive communication towards the customer/patient. 
•    Contribute to process improvement / standardization (internal/external) and be able to participate or lead projects. 
•    Be responsible for capturing and documenting customer/patient specificities in internal systems.