Jobs / operations
Tech Support Coordinator
Fortna · Houten
About the role
FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.
At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.
Job Description: Tech Support Coordinator
When a customer’s logistical system goes down, minutes matter.
As a Tech Support Coordinator, you are the person customers rely on first — the calm, technical, and structured professional who turns incidents into solutions.
You will be part of our Lifecycle Performance Services (LPS) organization, responsible for maintaining, supporting, optimizing, and upgrading complex transport and sorting systems used in high-performance logistics environments. This role combines technical insight, coordination, and customer communication, giving you real impact every single day.
No scripts. No routine. Every day brings new challenges.
What You’ll Be Doing: Incident Intake & Technical Assessment
Act as the first point of contact for customers reporting technical issues via phone or email
Analyze incidents based on urgency, complexity, and business impact
Quickly determine the best path to resolution — whether hands-on guidance or escalation
Collaborate with internal experts (PC/PLC Engineers, Service Engineers) and external partners such as SEW, Sick, Datalogic, Caljan, Interroll and more...