Field Service Engineer

The Field Service Engineer (FSE) serves as the primary company representative to perform work at customer locations.  The FSE installs company products, performs preventive maintenance, performs diagnostics & troubleshooting, and repairs for all company products.  The Micromeritics Customer Experience mission is accomplished through the field service organization.

• Maintain the health and safety of our employees, customers, and communities as a top priority.
• Adheres to the company code of ethics and professional engineering standards. 
• Travels within their assigned territory by car, train, or plane and provides installation and support of Micromeritics’ instruments.
• Performs service activities in conformance with (GLP) good laboratory practices.
• Maintains prompt professional communications with customers and internal staff and provides customer support to customers via phone and/or email.  
• Perform field-based maintenance and repair of all company instruments. 
• Performs field-based inspection and troubleshooting.  
• Conducts repairs of instruments, orders, and replaces place parts or components for malfunctioning instruments. 
• Completes reports, logs and service documentation and repairs in conformance to good laboratory practices. 
• Actively promotes company service products and offerings and markets company service products and contracts.
• Provide service reports related to product reliability/warranty. 
• Contributes to documentation and records by revising up-to-date manuals, service notes, drawings, and other materials required to maintain best practices.
• Responsible for maintaining assigned equipment and tools, including company vehicles, parts, IT devices, and documentation.
• Maintain accurate and organised spare parts inventories, tools, and safety supplies.