Manager, Technical Success - Benelux & Nordics

Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.    

Darktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real-time cyber threats. That approach matters more than ever in the era of AI.  Today, our customers depend on us to stay ahead.   

At Darktrace, we are energized by that responsibility.  We work across teams and rally around a shared goal. We own outcomes end to end - step in, step up and see things through without waiting to be asked.   We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness. We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves.  

We invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them. 

Our Values: Own It | Win as One | Raise Our Bar | Move First. Learn Fast 





Job Description:

You will be responsible for regional customer outcomes, technical success, team performance and operational excellence, while partnering closely with Sales, Renewals, Product, Support and Professional Services to deliver an exceptional customer experience. Lead and develop a team of Technical Success Managers across the Benelux and Nordic regions, driving customer adoption, retention and value realisation. This role combines people leadership, customer advocacy, technical credibility and commercial awareness to help customers achieve measurable business outcomes and maximise the value of their Darktrace investment.

This is a hybrid position, with a minimum of 3 days per week in our Amsterdam office.

What will I be doing: