Jobs / other
E-commerce Service Delivery Specialist
APM Terminals Management · Almere
About the role
At Maersk, we are transforming the world of logistics by connecting and simplifying our customers' supply chains. As a global leader in integrated logistics, we provide end-to-end solutions spanning ocean, air, landside transportation, warehousing, fulfilment, and digital logistics services.
Our Maersk E-Commerce business helps some of the world's most dynamic retailers and brands deliver outstanding customer experiences through scalable fulfilment, parcel management, and last-mile solutions. As e-commerce continues to evolve, we are focused on delivering operational excellence, innovation, and exceptional service for customers across Europe.
What you will do
As a Service Delivery Specialist (German speaker), you will play a critical role in ensuring our customers receive the highest levels of service while helping them maximise the value of our solutions. Acting as the primary point of contact for a portfolio of customers, you will build trusted relationships, drive service excellence, and support long-term customer growth and retention.
What you will do
- Act as the primary point of contact for a portfolio of customers across Europe.
- Develop strong, long-term customer relationships and become a trusted advisor.
- Lead customer performance reviews, including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
- Monitor service performance, identifying trends, risks, and opportunities for improvement.
- Manage customer escalations and coordinate effective resolutions across internal teams.
- Work closely with Operations, Product, Commercial, and other stakeholders to deliver customer outcomes.
- Understand customers' businesses, strategic priorities, and operational requirements.
- Translate customer needs into actionable service improvements and enhancement plans.
- Support customer retention and identify opportunities to expand existing relationships.
- Drive adoption of digital tools, capabilities, and new service offerings.
- Ensure customer action plans are executed and tracked to successful completion.