AbbottHoofddorp · Posted 29 Jun
Customer Relations Manager Benelux - Abbott Diabetes Care
Employer can sponsorPosting in English
Job details
- Location
- Hoofddorp
- Salary
- Not stated
- Experience
- Not stated
- Language
- English
- Job type
- Full-time
- Relocation
- Not mentioned
Source: Abbott, direct from their site.
What they look for
- Solid experience in Customer Service / Customer Operations / CX
- Proven track record in vendor/BPO management
- Experience in process improvement, transformation, or CX projects
- Ability to influence across multiple markets and stakeholders
- Strong analytical mindset and hands-on execution
- Fluent in English (Dutch and/or French is a strong plus)
What you get
- Make an impact in a fast-growing, meaningful healthcare environment
- Take ownership of regional and cross-functional topics
- Be part of a transformation journey in Customer Experience
- Work in a dynamic, international hub in Hoofddorp
JOB DESCRIPTION
At Abbott Diabetes Care, we are transforming the way people living with diabetes manage their health through innovative glucose monitoring solutions.
We are looking for a Customer Relations Manager Benelux to lead customer service excellence across the region, ensuring high-quality operations, strong partner performance, and continuous improvement of the customer experience.
Based in Hoofddorp, you will play a key role at the intersection of regional strategy, local execution, and external partner management.
Your impact
In this role, you will:
- Drive best-in-class customer experience for patients and healthcare professionals
- Ensure high-quality delivery from external customer service partners
- Enable efficient, scalable operations across Benelux
- Act as a key connector between EMEAP and local markets
🔹 Regional leadership & stakeholder management
- Act as Customer Service Subject Matter Expert (SME) for Benelux within EMEAP
- Serve as a key interface between regional teams and local markets
- Translate business needs into efficient operational solutions
🔹 Vendor management & operational oversight
- Manage and oversee third-party customer service providers (BPOs)
- Ensure performance against service levels, quality standards, and FTE plans
- Build and maintain strong, performance-driven partnerships
🔹 Continuous improvement & CX transformation
- Identify process and quality gaps and implement improvement plans
- Drive customer experience (CX) initiatives across the region
- Lead local and regional transformation projects
🔹 Key initiatives (examples)
- Roll-out of proactive outbound customer engagement
- Optimization of HCP support lines
- Enhanced complaint routing processes
- Transition of activities from shared service centers (e.g. Lisbon)
- Support for new solutions and innovations (e.g. AID)
Diversity & Inclusion
Abbott is an equal opportunity employer committed to employee diversity and inclusion.
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY
Customer Service
DIVISION
ADC Diabetes Care
LOCATION
Netherlands > Hoofddorp : Wegalaan 9
WORK SHIFT
Standard
TRAVEL
Yes, 15 % of the Time
MEDICAL SURVEILLANCE
Not Applicable
SIGNIFICANT WORK ACTIVITIES
Not Applicable
Apply on Abbott's site
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