Jobs / other
Director, Product (physical) (f/m/x)
HelloFresh · Amsterdam
IND sponsor
What you will do
- Lead and Develop a High-Performance Product Team
- Build, inspire, and manage a multi-disciplinary team — setting a clear vision, establishing the operating rhythms that allow the team to move fast, and investing in the people who will drive Factor Europe's next chapter.
- Own and Challenge the Product Vision
- Define a clear and compelling vision for what Factor's physical product must become in Europe — grounded in customer insight, commercially rigorous, and differentiated enough to win. Develop a deep, independent point of view on where the North American model translates and where European markets demand something different.
- Push the team and the business to think beyond the current roadmap — challenging assumptions, interrogating trade-offs, and ensuring we are always working on the highest-leverage version of the product.
- Act as the liaison to our global Digital Product team — representing Factor Europe's priorities in the feature roadmap and collaborating on shared global initiatives that benefit the wider business.
- Drive Customer Retention and Commercial Performance
- Own customer retention levers as your north star. Build a rigorous, evidence-based view of what drives it and rally the team around interventions that move the needle.
- Make product decisions with full awareness of their P&L implications. Take calculated risks, track outcomes honestly, and move quickly to learn and adjust when bets don't pay off.
- Build for Multiple European Markets
- Lead our effort to find product-market fit across five distinct markets — understanding how consumer preferences vary by culture, and building a proposition that resonates locally while scaling efficiently.
- Share learnings across geographies and partner with peers across the HelloFresh Group to continuously raise the bar.
- Support new channel strategies, understanding and adapting products for different customer bases.
- Align Product and Marketing Strategy
- Work closely with the brand & marketing team to ensure product roadmap and marketing strategies are fully synchronised — so what we build, how we talk about it, and how we sell it form one coherent proposition.
- Act as the product voice on the leadership team, articulating a compelling vision for where the product needs to go and why.