Training Operations and Development Support Officer [26183]

• Masters in Education or a relevant discipline; 
• Minimum 4 years of relevant experience; 
• Expertise in adult learning methodologies, instructional design, curriculum development, and the design and implementation of professional learning programmes and academy frameworks;
• Experience in the design, development and implementation of project management;
• Excellent communication skills;
• Fluency in English is mandatory; knowledge of another European language is an advantage.

HE Space is a successful international space company, specialised in providing managed services and human resources to the international space sector for over 40 years. We hire space experts all over Europe across the whole spectrum of space-related activities, from engineering to science, software development, operations, marketing, finance and administration. Our employees contribute towards a wide range of groundbreaking space programmes including Galileo and Copernicus, ExoMars, Iris2, ESA BASS, ESA GSPT, LISA Pathfinder, Euclid, the Ariane and Vega launchers as well as the International Space Station. HE Space has joined forces with CS Group and Sopra Steria to lead the engineering and digital space market in Europe and to provide highly skilled consulting. We are passionate about people and invest in you to support the development of the European space industry. 

As part of the team you will have the following responsibilities:

• Support ESA in completing the definition and final selection of the most appropriate operating model for the PM&C Academy;
• Support the implementation of approaches for the Awareness, Foundation, and Advanced learning levels, taking into account organisational, operational, logistical and resource considerations;
• Analyse the Academy objectives, governance framework, learning architecture and implementation roadmap established by ESA;
• Assess existing ESA learning and capability-development initiatives, relevant organisational practices, and available supporting infrastructure;
• Develop and document a minimum of two and up to three alternative operating models for the implementation and operation of the PM&C Academy;
• For each model, define and assess, as applicable:
• Training scheduling principles and delivery cadence;
  • Delivery approach for Awareness, Foundation, and Advanced training levels;
  • Roles and responsibilities of the involved stakeholders;
  • Use of on-site, online and hybrid learning formats;
  • Participant enrolment and administration mechanisms;
• Identify, document and assess the advantages, disadvantages, risks and opportunities associated with each model;
• Estimate the effort required from ESA and other stakeholders for each proposed model, including workforce implications, organisational impacts and operational support requirements;
• Develop objective comparison criteria enabling ESA to evaluate the proposed alternatives and perform trade-offs between the identified options;
• Support ESA during the evaluation and selection process and document the selected delivery model and associated implementation approach;
• Support the planning and coordination of Academy implementation activities across the different deployment waves;
• Prepare and maintain the Academy training schedule and associated delivery plans;
• Manage participant registration and enrolment processes;
• Coordinate communications with participants, trainers and stakeholders in preparation for training events;
• Support the organisation of launch and go-live activities for the different Academy deployment waves;
• Coordinate training logistics for:
  • On-site training sessions;
  • Online training sessions;
  • Hybrid learning activities;
  • Coordinate the deployment and availability of training resources, facilities and tools;
• Interface with ESA stakeholders, trainers and subject-matter experts to ensure readiness for training delivery;
• Support the collection and consolidation of attendance data and training participation metrics;
• Support monitoring and evaluation activities associated with Academy deployment.

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