Staff - AI Experience Designer

First published date is: 07-10-2026

We're looking for a Staff UX Designer to help shape the future of AI-powered and data-driven experiences in Transaction Services.

In this role, you'll lead the design of products and services that support critical banking journeys, helping clients and ING colleagues manage payments, cash management, liquidity, and transaction-related processes more effectively. You will work across discovery and delivery, turning complex operational, regulatory, and technical challenges into experiences that are intuitive, efficient, and valuable.

This is a senior individual contributor role. You'll be expected to drive UX strategy for a domain, influence product direction, and lead complex initiatives while partnering closely with Product Managers, Engineers, Data Scientists, Operations, and business stakeholders.

What you'll be accountable for:

Drive UX strategy and product direction

• Define and evolve the experience vision for Transaction Services products and journeys.
• Identify opportunities where design, data, and AI can improve customer and operational outcomes.
• Translate business strategy into actionable UX strategies, priorities, and measurable outcomes.
• Align stakeholders around a shared understanding of user needs and business goals.

Lead end-to-end design

• Own the full design process from discovery through implementation.
• Conduct and synthesize user research, stakeholder interviews, and service investigations.
• Create journeys, flows, wireframes, prototypes, and high-fidelity designs.
• Validate concepts through testing, experimentation, and data-driven iteration.

Solve complex service and workflow challenges

• Design experiences that span multiple teams, systems, and operational processes.
• Simplify complex financial and operational workflows into intuitive user experiences.
• Balance user needs, business objectives, regulatory requirements, and technical constraints.
• Drive consistency across products and experiences within the domain. [

Elevate design across WBAA

• Act as a role model for design excellence and user-centered thinking.
• Mentor designers and contribute to the growth of the Design Chapter.
• Influence decision-making through research, storytelling, and evidence-based recommendations.
• Help define and improve design practices, frameworks, and standards.

What success looks like

After 12 months, you have:

• Established a clear UX vision for key Transaction Services journeys.
• Delivered measurable improvements in usability, efficiency, and user satisfaction.
• Influenced strategic product decisions through customer insights and design expertise.
• Successfully led complex cross-functional initiatives from discovery through delivery.
• Increased design maturity and adoption of user-centered practices across the domain.
• Become a trusted partner to Product, Engineering, Data Science, and business stakeholders.

WBAA is building the next generation of AI and Advanced Analytics capabilities for Wholesale Banking. As a Staff UX Designer in Transaction Services, you'll have the opportunity to shape products and services used at scale, influence strategic decisions, and help define how AI and data can create better outcomes for our clients and colleagues. You'll join a multidisciplinary design community of UX Designers, UX Researchers, and Service Designers who are passionate about solving complex problems and creating meaningful impact.

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward?

Discover what we do and what we can offer you.

Questions?
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Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.

• 8+ years of experience in UX, Product, or Service Design.
• Strong portfolio demonstrating end-to-end design ownership and measurable impact.
• Proven expertise in complex systems, workflows, and enterprise products.
• Deep experience in user research, interaction design, prototyping, and validation.
• Strong proficiency with Figma and modern design methodologies. [
• Ability to influence without formal authority and navigate complex stakeholder environments.
• Experience working with AI, data products, analytics, or financial services is a strong plus.
• Excellent communication, facilitation, and storytelling skills.