Jobs / operations
Operations Lead
O My Bag · Amsterdam
What you will do
Systems, Tech, Data and Processes
Own our operational tech stack: Shopify, Exact, the connections between them, and payments. You know where things break and why.
Oversee operations across logistics, customer service and IT.
Fix or flag what breaks: order errors, failed syncs, pricing set-ups and stock data.
Further develop our dashboards in Looker Studio together with our data partner, and make sure the team actually uses them.
Drive the smart use of AI across the teams and keep looking for what we can automate
Be the technical sparring partner for the wholesale, marketing and retail teams when something in the system does not do what it should.
Lead key operational projects (potential transfer to ERP system It’s perfect, repairs and returns data, second chances process)
Stores and retail expansion
Support our two Amsterdam stores on store operations: stock flows, payments and returns, together with the retail manager.
Take a central role in our retail expansion. You speak to brokers, visit locations and build the business cases that tell us whether a location works.
Make sure a new store can actually open. Systems, stock, payments and processes ready before the doors are.