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- Experience with customer relationship management, especially C-suite level customer engagement
- 7+ years design/implementation/consulting experience of distributed applications
- 5+ years management of technical, customer facing resources
- 5+ years of design/implementation of production AI/ML/GenAI/Agentic systems including integration of LLMs/multi-modal FMs in large scale systems, fine-tuning LLMs, deployment and distributed inference of LLMs, RAG, FM evaluation, Vector DBs, Agentic workflows, prompt/context engineering, and/or AIOps.

- Advanced degree (MS or PhD) in computer science, engineering, mathematics or equivalent
- 7+ years of Solutions Architecture (or equivalent) experience with deep expertise in machine learning, generative AI, MLOps, data for AI, and responsible AI principles.
- Proven ability to influence at C-level and anticipate future state of technology and service gaps
- Track record of driving transformational AI initiatives with programmatic scale mechanisms across multiple industries and geographies, and strong understanding of EMEA regulatory landscape and cloud-native architectures at scale.
- Able to effectively communicate across an increasing diversity of audiences internally and externally

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

AWS Specialist Solutions Architects (SSAs) are technologists with deep domain-specific expertise, able to address advanced concepts and feature designs. As part of the AWS sales organization, SSAs work with customers who have complex challenges that require expert-level knowledge to solve. SSAs craft scalable, flexible, and resilient technical architectures that address those challenges. This might involve guiding customers as they refactor an application or designing entirely new cloud-based system
Specialist SAs play a critical role in capturing customer feedback, advocating for roadmap enhancements, and anticipating customer requirements as they work backwards from their needs. As domain experts, SSAs also participate in field engagement and enablement, producing content such as whitepapers, blogs, and workshops for customers, partners, and the AWS Technical Field.
AI/ML/GenAI Specialist Solutions Architects combine technical skills in AI/ML/GenAI business acumen, and technical sales skills. They are focused on supporting customers throughout the engagement lifecycle and work closely with the teams that support implementation including AWS Professional Services and Partners. SSAs unblock customers and help them get to production faster. Joining AWS as a Specialist Solutions Architect will give you opportunities to work on interesting and challenging problems, collaborate with a group of skilled practitioners focused on delivering outcomes for our customers, and be part of a diverse and inclusive community committed to being Earth’s Best Employer.

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and unwavering support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.

Key job responsibilities
The WWSO AI/ML/GenAI Specialist SA team builds technical relationships with customers of all sizes and operate as their trusted advisor, ensuring they get the most out of the cloud at every stage of their journey while adopting GenAI/ML and Agentic technologies across their organisation.
You’ll manage the overall technical relationship between AWS and our customers, making recommendations on security, cost, performance, reliability and operational efficiency to accelerate their challenging GenAI/ML and Agentic projects.
Internally, you will be the voice of the customer, sharing their needs with regard to their usage of our services impacting the roadmap of AWS GenAI/ML and Agentic features.
In this role, your creativity will link technology to tangible solutions, with the opportunity to define cloud-native GenAI/ML and Agentic architectural patterns for a variety of use cases.
You will participate in the creation and sharing of best practices, technical content and new reference architectures (e.g. white papers, code samples, blog posts) and evangelize and educate about running GenAI/ML and Agentic workloads on AWS technology (e.g. through workshops, user groups, meetups, public speaking, online videos or conferences).
If you can educate AWS customers about the art of the possible, while challenging the impossible, come build the future with us.

About the team
SSAs are part of the Worldwide Specialist Organization (WWSO) which builds and executes go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. Our teams include business development, specialist sales, and specialist solutions architecture, working together to provide customer-obsessed solutions that help people run their businesses more effectively. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam.

Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in
the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.
Why Amazon Security
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our
organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and
services. We offer talented security professionals the chance to accelerate their careers with opportunities to build
experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical
stores.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is
why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve.
Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to
continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek
out and celebrate a diversity of ideas, perspectives, and voices.