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At TOPdesk, we help organizations improve their service delivery with user-friendly IT Service Management (ITSM) and Enterprise Service Management (ESM) software and a people-first approach. With more than 5,000 customers, we have grown into a leading player in Europe.

Public and enterprise tenders are an increasingly important route into our largest European markets. As demand grows across the Netherlands, Germany, the UK, Ireland and the Nordics, we're building a dedicated European Tender Desk to make our bid process faster, more consistent and more competitive.

The ambition for the coming years is clear: build a single, scalable tender operation across our core European markets, starting from roughly 60–90 tenders a year today and growing as demand increases. To get there, we're investing in a shared framework, quality standards and a growing knowledge base that helps local teams win more faster.

You set and enforce the agreed tender process, deadlines and quality gates. You can return incomplete input, require additional validation, escalate capacity or quality risks and recommend against submission when readiness is insufficient.

Sales retains ownership of the opportunity, win strategy, pricing, bid/no-bid decision and final commercial approval. Local Tender Coordinators organise local contributions and formal submission, supported by the Tender Desk's final quality check and second-person submission review. Consultancy owns implementation feasibility; subject matter experts own the accuracy and approval of specialist content.

• A strong, growing brand with a loyal customer base of more than 5,000 organisations across Europe.
• A people-first culture with real autonomy to build a brand-new function and make it your own.
• The chance to lead one of TOPdesk's most important cross-market initiatives, working closely with Sales leadership.
• Backed by CVC Capital Partners, with the ambition and resources of a scale-up.
• A competitive compensation package.

A shared process across markets; a capable team with capacity matched to complexity and peak demand; reliable reviews and deadlines as volumes grow; greater content reuse and less rework; and clear reporting to improve outcomes with Sales.

Our process consists of an introductory call with our recruiter, followed by two interviews with members of our Sales leadership and team, including a case assignment in the second round.

• A strong focus on personal development — including, in the Netherlands, our “10 to Grow” programme: 10% of your time and budget for your own growth.

• A hybrid working environment built on freedom, trust, and responsibility.

• An open, and supportive culture, with collaboration across national borders.

• Excellent employment conditions.