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For 180 years, Wolters Kluwer has been dedicated to supporting and facilitating the work processes of experts and businesses with innovative solutions. To achieve our vision, we rely on our more than 20,000 colleagues worldwide. We are a technology-oriented international company specializing in professional information, software, and services. Our success is built on intelligent thinking and attentive listening.

• Translate research into clear recommendations on customer value, usability, and adoption, connecting these findings to wider product and business decisions.

• Help teams prioritize problems, test assumptions, and make timely, evidence-based trade-offs under uncertainty.

• Work with Product and Engineering to assess the business and technical implications of customer and user needs.

• Own research end to end, from problem framing and participant recruitment to data collection, analysis, and recommendations.

• Conduct customer site visits, contextual interviews, and observation to understand real work, including frontline users, working conditions, and operational constraints.

• Conduct remote and online interviews, usability studies, and surveys; select methods and depth to suit the question, decision, and risk.

• Use product telemetry to investigate adoption, task completion, workflow friction, and differences between user groups; combine observed behavior with what people report.

• Partner with Product, Engineering, and analytics colleagues to define useful research questions, events, and measures, and identify gaps in instrumentation or data quality.

• Use quantitative evidence to prioritize further research and evaluate changes after release, accounting for data limitations and avoiding unsupported causal conclusions.

• Align with Product, Design, and Engineering on priority questions, research scope, and the decisions evidence needs to support.

• Embed regular customer contact and focused learning cycles into product work, from early discovery through post-release evaluation.

• Help teams evaluate product opportunities and distinguish the needs of buyers, administrators, and end users.

• Help Product Managers, Designers, and Engineers participate in site visits, interviews, usability studies, and synthesis.

• Develop practical research skills through joint studies, feedback, workshops, and reusable guides, helping teams choose methods and interpret findings responsibly.

• Help teams conduct appropriate studies independently, with proportionate support and review; lead research that requires specialist expertise or addresses greater uncertainty.

• Establish practical approaches to recruitment, synthesis, and knowledge sharing, including access to participants beyond office-based roles.

• Work with customer-facing colleagues to sustain customer relationships, research panels, and feedback loops.

• Maintain appropriate standards for research quality, consent, privacy, and responsible handling of customer and user data.

• Connect qualitative findings, telemetry, and support data into clear recommendations, explaining limitations and conflicting signals.

• Share findings throughout research so teams can act on emerging evidence and understand what remains uncertain.

• Keep evidence accessible and reusable, and help teams record how findings inform priorities and product changes.

• Use AI and other tools to improve research preparation, analysis, synthesis, and knowledge retrieval while maintaining confidentiality and rigor.

• Validate outputs against source evidence and help colleagues apply these tools responsibly.

• Product decisions and priorities are visibly informed by customer and user evidence.

• Teams maintain regular customer contact through site visits and remote research, with learning integrated into product work.

• Colleagues develop the skills to conduct appropriate research and apply findings with increasing independence.

• Qualitative research and telemetry together guide improvements and help teams evaluate their effects.

• Teams can explain how research informed changes and what evidence indicates better customer or user outcomes.

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy.

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.