Regulatory Compliance and RMI Expert

Regulatory compliance & legal governance

• Ensure full compliance with EU and local legislation relevant to aftersales operations, including MVBER, secured Repair & Maintenance Information (RMI), cybersecurity, and data protection requirements.

• Liaise with Legal and external parties to ensure SERMI compliance.

• Monitor and interpret new and evolving EU regulations impacting service, repair, diagnostics, sustainability, and data access.

• Ensure audit readiness and documentation accuracy for regulatory authorities.

Repair and maintenance information governance

• Manage the OEM’s Repair & Maintenance Information portal.

• Ensure availability, accuracy, and controlled access to technical documentation, labor times, repair methods, and service instructions.

• Provide Access to the RMI portal for individual as well as commercial use, Implement and monitor secured RMI access frameworks in compliance with EU requirements.

• Coordinate authentication and authorization mechanisms for independent operators and authorized partners.

Battery regulations & sustainability

• Oversee compliance with all type of battery legislation, including traceability, recycling, reporting, and end-of-life vehicle (ELV) obligations.

• Define and manage battery return, recycling, and reporting processes in cooperation with certified partners.

• Ensure environmental compliance and sustainability reporting requirements are met.

• Ensure Technical Compliance for all Markets and Models for the European markets in close cooperation with Zeekr Tech

Road Side Assistance

• Implement Road Side Assistance for new Markets.

• Follow up Road Side Assistance reporting.

• Design, implement and improve related processes in close collaboration with the Service provider.

• Support toll free number access, PO creation and customer facing availability of the needed information.

• Liaise with the Service Network Performance Specialist to design, price and advertise extended RSA packages as part of upselling opportunities.
  

We are looking for a professional at least 3-5 years of experience in the automotive industry, preferably within OEM aftersales, EV compliance, or strategic aftersales functions.

• Strong understanding of automotive legislation, aftersales operations, and EV technologies.

• Ability to interpret European regulations and translate them into practical processes and technical documentation.

• Excellent analytical and problem-solving skills with strong attention to detail.

• Proven experience in aftersales process design, implementation, and continuous improvement.

• Strong stakeholder management skills and the ability to work effectively across cross-functional and international teams.

• Customer-focused mindset with experience supporting regional organizations and dealer networks.

• Experience with compliance documentation, reporting tools, and process implementation is a plus.

• Exposure to HV battery architecture, roadside assistance operations, or automotive data platforms is advantageous.

• Fluent in English; additional European languages are a strong asset.

• Capable of managing multiple projects and stakeholders while contributing to long-term aftersales and service strategy.
  

To thrive at Zeekr we believe that you have the courage to lead with trust and care and you don’t mind getting your hands dirty. You are highly innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment. Like us, you believe it’s important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles.

Apply today, we will perform ongoing selection during the application period. We look forward to hearing from you.

Please note that due to GDPR regulations we can only accept applications sent through the recruitment system, not via email or other channels. We do not accept applications submitted by external recruitment companies. 

We are Zeekr, built on a decade of European experience. We are a premium electric vehicle and technology solutions brand from Geely Holding Group, one of world’s largest automotive companies. Our goal and vision is to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with cutting-edge technology and a customer-centric approach.