Building Future Readiness
– Demonstrates resilience by adapting well to change and is committed to improving knowledge and skills for the future.
Delivering Client Excellence
– Partners with internal and external clients to understand needs, develop solutions and deliver an excellent client experience.
Problem Solving & Decision Making – Demonstrates Data Literacy to analyze issues, identify practical solutions, and make informed decisions while taking responsibility for outcomes.
Building Relationships
– Builds trusted relationships in an inclusive way. Positively influences outcomes while strengthening working relationships.
Emotional Intelligence
– Demonstrates self-awareness in identifying emotions, understanding triggers, and choosing appropriate behavior for the circumstance. Recognizes when biases may be impacting decisions. Seeks to understand and empathizes with others’ emotions and perspectives.
Managing Risk
– Commits to protecting Citco by being aware of internal and external risks, thinking ahead to understand how those risks could affect people, processes or outcomes. Takes proactive steps using sound judgement to support safe and effective decision making. Values and promotes a strong risk culture.
AI & Digital Literacy
– Demonstrated ability to leverage AI-powered tools and evolving digital technologies to enhance productivity, efficiency, and quality of work
Learn more about Citco's expected skills, behaviors, and the hiring process at
Careers FAQ