Customer Success Manager

Help deliver the products that the world can’t do without. At Stolt Tank Containers, we move bulk-liquid chemicals and food-grade products across land, connecting customers to the markets that matter to them. Join us as a Customer Success Manager

As the Customer Success Manager, you will ensure smooth and efficient operational processes, overseeing customer orders, resolving logistics challenges, and supporting a high-quality customer experience across day-to-day activities.

At Stolt Tank Containers (STC), we move today’s products for tomorrow’s possibilities. With a fleet of more than 56,000 ISO tank containers and a worldwide network of owned and joint-venture depots, we deliver products across land to customers in more than 165 countries. As a division of Stolt-Nielsen, a global leader in the logistics and distribution of bulk liquids, STC is the final link in Stolt-Nielsen’s end-to-end logistics chain, collecting products from storage terminals and ports, and delivering them directly to customers’ doors, wherever they are in the world. We are committed to getting it right every time: safely, reliably and sustainably.

• Oversee customer orders to ensure timely and efficient delivery, liaising between internal teams and customers to resolve operational issues proactively.
• Identify and resolve logistical challenges, providing practical and cost-effective solutions to improve processes and prevent disruptions.
• Collaborate closely with internal teams to ensure services are delivered according to customer expectations and company standards.
• Manage customer inquiries, handle complaints, and proactively work to provide an exceptional operational experience.
• Accurately register customer events, report root causes for issues, and recommend preventative measures where applicable.

• Bachelor’s degree level preferred.
• Minimum 3 years of relevant work experience in a similar position, with a strong focus on customer contact.
• Strong understanding of logistics processes and the ability to work in a fast-paced operational environment.
• Fluent English is required. German is a strong preference. 

• A competitive salary and a performance-related bonus that reflect your contribution.
• Opportunities for professional development and continuous learning across a truly global company.
• A collaborative culture built on pragmatism, shared success, and the freedom to find solutions.
• The chance to work on meaningful, real-world challenges, from supply chain innovation to sustainable logistics.
• Hybrid working policy (2 days from home) and flexible working hours.
• Pension and health contribution.
• Bike plan
• A brand-new office, with a barista, gym and game room.