Customer Success Manager

Help deliver the products that the world can’t do without. At Stolt Tank Containers, we move bulk-liquid chemicals and food-grade products across land, connecting customers to the markets that matter to them. Join us as a Customer Success Manager

As the Customer Success Manager, you will ensure smooth and efficient operational processes, overseeing customer orders, resolving logistics challenges, and supporting a high-quality customer experience across day-to-day activities.

At Stolt Tank Containers (STC), we move today’s products for tomorrow’s possibilities. With a fleet of more than 56,000 ISO tank containers and a worldwide network of owned and joint-venture depots, we deliver products across land to customers in more than 165 countries. As a division of Stolt-Nielsen, a global leader in the logistics and distribution of bulk liquids, STC is the final link in Stolt-Nielsen’s end-to-end logistics chain, collecting products from storage terminals and ports, and delivering them directly to customers’ doors, wherever they are in the world. We are committed to getting it right every time: safely, reliably and sustainably.

• Oversee customer orders to ensure timely and efficient delivery, liaising between internal teams and customers to resolve operational issues proactively.
• Identify and resolve logistical challenges, providing practical and cost-effective solutions to improve processes and prevent disruptions.
• Collaborate closely with internal teams to ensure services are delivered according to customer expectations and company standards.
• Manage customer inquiries, handle complaints, and proactively work to provide an exceptional operational experience.
• Accurately register customer events, report root causes for issues, and recommend preventative measures where applicable.