Senior Customer Success Manager

Guide our enterprise customers through their full journey with Promptwatch, and build the processes that let our Customer Success team scale.Manage a portfolio of enterprise customers across the full journey, from onboarding to renewal; Collaborate with the Chief of Staff, Sales, and Product teams to ensure a seamless customer experience; Develop and implement processes to scale the Customer Success department; Standardize how we onboard, retain, expand, and renew customers; Identify opportunities for account growth and work towards achieving measurable outcomes5+ years of experience in Customer Success or Account Management in B2B SaaS; Experience managing enterprise accounts with multiple stakeholders; Experience handling renewals and leading upsell conversations; Track record of hitting retention and expansion targets; Experience setting up or improving CS processes, such as playbooks, health scoring, or CRM workflows; Analytical, with the ability to turn data into clear recommendations for customers; Entrepreneurial mindset and a sense of ownership; Comfortable working with Sales, Marketing, Product, and Engineering5+ years of relevant experience required