After Sales & Installed Base Manager

You will take ownership of installed base revenue growth and customer success, with responsibilities including:

• Strategic Revenue Generation: Identify high-potential customers, prioritize resources, and execute strategies to increase aftermarket sales.
• Installed Base Optimization: Maintain and analyze data on machines, service history, and customer profiles to target high-value accounts effectively.
• Collaboration & Alignment: Support the after-sales team with insights, tools, and clear priorities to align activities with revenue goals.
• Customer Relationship & Satisfaction: Build and maintain strong relationships with key accounts, coordinating with sales, technical support, and field service to deliver seamless customer experiences.
• Performance Tracking & Reporting: Monitor service sales, installed base health, and customer satisfaction, using insights to refine strategies and maximize revenue.

We are seeking a results-oriented professional with technical expertise, analytical skills, and a track record in service sales or aftermarket management.

Together with 7.300 colleagues worldwide, we are the strategic lifecycle partner for the pharmaceutical, biotech, and food industries. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help.

Syntegon Packaging Solutions B.V., located in Weert, is part of the Syntegon Group. In Weert we are Center of Competence for vertical form, fill and seal machines within the Syntegon Group. Here we develop and produce technologies for a wide range of food and non-food products, including stand-alone machines and system solutions with various process steps from weighing and dosing to vertical bagging, cartoning, case packing, and palletizing.