Customer Service Employee German (24-28 hours)

Our customer service hubs for the European market are located in the Netherlands (Roermond), Denmark (near Copenhagen) and Italy (Milan). At our location in Roermond, where our Export Customer Service and part of our LAT team is also based, we are looking for an experienced and hands-on Customer Service Employee to support and coordinate the German, Austrian and Swiss markets.

In this role, you represent ROCKWOOL Technical Insulation and act as one of the main points of contact for our customers in Germany, Austria and Switzerland. You ensure that customer needs and expectations are met in the best possible way, always keeping the customer's interests at heart. As you work in an international environment, an excellent command of both German and English is essential. Knowledge of Dutch is considered an advantage.

Do you enjoy a dynamic position where you manage the complete customer service process—from order to cash, including after-sales support and complaint handling—and build long-term relationships with customers in an international B2B environment? Then we would like to hear from you.

Besides a permanent contract from day one and a competitive salary, we offer an attractive benefits package including a collective pension scheme, holiday allowance, travel allowance and a 13th month. ROCKWOOL promotes a healthy lifestyle through our bicycle plan, home working policy and discounts on gym memberships.

You will receive 25 vacation days plus an additional 26 paid leave days (based on full-time employment), giving you ample opportunity to balance work and personal life. In addition, you will become part of a supportive international team, an active staff association and enjoy the opportunity to purchase our products at discounted employee rates.