Jobs / operations
Specialist, Technical Support, Poultry, EMEA
Marel · Boxmeer
IND sponsor
What you will do
- Solve cases online/remotely and/or decide on follow-up actions in a timely manner, according to the escalation process.
- Advice and inform internal stakeholders on technical solutions and case status.
- Ensure that field service engineers’ debriefings are processed, and Customer Support is informed on follow up actions.
- Update and/or register machine information in Installed Base Management system.
- Identify technical improvements which can be used for potential commercial opportunities.
- Is responsible for creating and maintaining service documentation (Service Info, Service Letter and Service Notice).
- Monitor, evaluate and coordinate reported technical feedback and identify structural issues from reported technical feedback.
- Be the central point for supporting the knowledge build up in the regions and the industry/product group.
About the company
We are the kind of people who find purpose in fixing things. Our mission is to transform the future of food by creating a world where quality food is produced sustainably and affordably. As the world leader in advanced food processing solutions, we are uniquely positioned to make that happen, and we need people with strong technical skills and a hands-on mindset to join us.
What’s in it for you?
At JBT Marel, your contribution is valued and recognized. In return for your expertise and commitment, we offer:
- A competitive salary and comprehensive secondary benefits like 40 days holiday
- A high level of autonomy and trust in how you perform your work
- Opportunities to make a visible impact in a growing global organization
- Clear objectives, realistic expectations, and professional support
- A respectful, inclusive, and safety-focused working environment