Jobs / other
CRM Planning Manager - 8 months FTC
Albelli · Amsterdam
What you will do
We are looking for a CRM Planning Manager to lead a team of three Senior Specialists driving repeat engagement and lifetime value for seven million European customers. Reporting to the CRM Director, you will oversee contact strategies, campaign roadmaps, and channel optimization across email, direct mail, and package inserts.
You will focus on advancing our cross channel communications toward a 1:1 personalized customer experience. Working alongside CRM Operations, Product Marketing, Customer Analytics, and Creative teams, you will help shape how we connect with our customers and build long term loyalty across all owned touchpoints.
What they look for
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Breadth of CRM experience within a fast paced ecommerce environment.
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Experience of direct team leadership and line management experience.
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Strong analytical capabilities with a track record of using customer data to shape commercial strategies.
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Deep understanding of email and mobile creative requirements, industry trends, and channel best practices.
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Proven ability to collaborate cross functionally with Analytics, Creative, Brand, and Commercial teams.
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Full professional fluency in written and spoken English.