Find jobs that fit your situation.

📍Eindhoven (3 days in office) | 🗓️ 40hrs per week

As CS Systems Specialist, you join the CS Operations team, part of Sendcloud’s Operations department. You own the setup of our ticketing system (Zendesk) for our Customer Service (CS) department. You are the bridge between CS and the rest of Operations, so you get to know our operation inside out and make sure what happens there is reflected in how CS works. You make sure our agents have the right tools to help customers fast, and that tickets end up in the right place. You build and maintain triggers, automations, views, macros, ticket forms and fields, and you keep the setup clean and easy to understand.

When something breaks, you are the first person people come to. You dig in, find the root cause and fix it. Next to that, you map how work flows through CS, spot where time is lost and automate the manual steps. You work closely with CS leadership and team leads, and side by side with the data and automation people in your team to turn ideas into working solutions. It's in your nature to streamline processes as you cannot stand inefficiencies.

💸 Salary - Starting from €3500 gross per month, which includes an 8% holiday allowance.

🧠 Brain Benefits - €2,000 learning budget · Courses, certifications & conferences ·
Growth in an international team

🌴 Time Benefits - 28 days of paid vacations per year · Extra day off on your birthday ·
Swap public holidays for meaningful ones

✈️ Sabbatical Benefits - 4 weeks fully paid every 3 years

🏡 Home Benefits - Flexible hybrid model (X+ days/week in office) · €500 home office
budget

💪 Body Benefits - Company gym · Free lunch every Monday · Fresh fruit · Barista coffee

🚌 Travel Benefits - Monthly commuting allowance

🪑 Future Benefits - Pension scheme · Employee discount programs

🐾 Vibe Benefits - Dog-friendly office · After-hours drinks at the Sendcloud Bar